Returns & Exchanges
Shortages, defects, or shipping errors must be reported within 30 days to initiate a return or exchange. All returns must be authorized by Home Saunas. A RMA number will be issued.
Full refunds will only be issued if the Sauna or Parts have not been installed or damaged. If you’ve received the incorrect or damaged product Home Saunas will cover all shipping costs. If there is a change of mind, the customer will cover the shipping costs for returns or exchanges. A restocking fee of 20% will apply.
Due to the high risk of damage when shipping back to our location, you must package the product the same way you received it including any tape, packaging, and boxes. Damaged packages shipped back to us due to poor packaging may result in refusal of return or refund.
Return Authorizations for refund or exchange may be issued for items that are:
- In new condition, and unused.
- Complete with all parts specified on the material list, packaging, and instructions.
- Free of dirt, damage, tarnishing, water stains, and other signs of use.
- Packed in the same way it was received.
At our discretion, we can:
- Exchange parts, controls, or heaters for a different model.
- Provide a partial refund on items not used.
- Initiate a return 30 days or more after shipping date.
No refunds will be issued for returned items that are:
- Incomplete, damaged, used, missing parts, or items lost in return transit.
- Returns sent back without first contacting Home Saunas.
All returns and credits will be processed on the credit card used to make the purchase.
Terms of Sale
The purchaser of the sauna product or sauna parts accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. The purchaser further agrees to indemnify and hold harmless the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item, the purchaser agrees to these conditions of this sale and absolves the seller, its officers and employees of any and all liability regardless of its origin in the use of this product.
It is the customers responsibility to check that these products comply with their state, province and country codes.
Prices, pictures, descriptions and content on our website are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our sauna products may not have been taken of the specific model. Some are universal descriptive pictures or descriptions that serve as a reference.
Shipping costs are quoted on a custom basis for most destinations in Canada and the USA. We reserve the right to charge fees to cover actual shipping costs. In the event additional shipping costs are required, the purchaser will be notified. Services such as inside delivery, redelivery charges due to missed appointments, and holding or storage charges are billable to the receiver.
It is the receiver’s responsibility to ensure they are home for the delivery to sign for the shipment, and to make alternate arrangements if necessary. We reserve the right to cancel any orders with return of payment at the discretion of Home Saunas Since 1974 without compensation.