Residential Tailgate Services:
All Sauna Kit shipments are booked with Residential Tailgate services, unless specified otherwise. Delivery is curbside only. The driver will lower the crate to ground level at the end of your driveway. You can open the crate and move the individual boxes into your garage, home, or vehicle as needed.
There is an option available to pick-up at the freight terminal or for delivery to a business with a dock or forklift. Please arrange in advance before your sauna kit is shipped. This can also help reduce the shipping cost. Items that are 8’ and longer will not fit on the tailgate and must be carried off by hand.
Residential deliveries will be by appointment only. Someone must be home to sign for the delivery. The carrier will call you a day before delivery when it arrives at the local terminal. If the delivery location is not accessible by a delivery truck, alternate delivery arrangements are your responsibility.
What to do if you receive damaged parts:
We ask that you check your shipment for damage or missing parts within 30 days of receiving even if you will not be installing the unit right away. Check all material against your material list upon arrival of your unit.
In the unfortunate case that you receive the shipment in poor condition, we ask that you still accept the shipment from the carrier. We will arrange a warranty shipment for damaged parts, and handle the claim with the carrier.
Report any damages you see to the driver and please note when you sign for the Delivery on the Bill of Lading. Check the number of skids on the waybill to ensure the entire shipment was delivered.
Please take photos of the damage and email to Paul@Homesaunakits.com. Please call 1-800-519-5753 to report any damage or shortages, as each situation is a case-by-case scenario. We will further instruct you on the next steps.